Though meeting and setting standards for hospitality industry benchmark awards can at times be tough, due to the booming competitivness these days, meeting hotel guests’ high and ever-growing expectations is a whole different ball game, as porperties, and their staff, find themselves constantly aiming to please—going the extra mile or two, to appease guests, while trying harder to draw the line between professionalism and desperation.
However, for hotels that exhibit exemplary qualities in the eyes of its guests and patrons, online ratings and reviews are given whole new levels of significance as these commentaries help travelers make decisions based on averaged ratings of each facet of the establishment.
TripAdvisor, easily the world’s largest and most popular travel forum, created the initiative, the Certificate of Excellence Awards, that helps separate the best porperties from the rest, as rated by its patrons, and this year, Quest Hotel & Conference Center Cebu finds itslef, once again, a recepient of such an award.
The TripAdvisor Certificate of Excellence is given “to properties that consistently achieve outstanding traveler reviews on TripAdvisor” and with the end goal of a guest’s continued patronage, the hotel’s commitment to offer uncomplicated yet flexible service is a personal quest which each of the hotel’s staff embarks on, on a daily basis.
As well, with the hotels 10 function rooms including two poolside venues, a pool bar, an expansive restaurant that keeps reinventing itself, with three VIP enclosures, and being located in the heart of the city’s booming business district beside modern shopping meccas, Quest Hotel & Conference Center, Cebu becomes an easier choice for both leisure travellers and conference delegates.
When guests see the TripAdvisor Certificate of Excellence badge on the hotel’s website and social media pages, or the certificate or plaque itself, displayed in the hotel’s lobby, they have an assurance that they are staying at a property that receives excellent guest reviews; a property that takes careful pleasure to ensure a smooth, memorable experience for its guests—and in the case of Quest Hotel & Conference Center, Cebu, a cool, clean and comfy stay, at fantastic value for money. (press release)
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